SERVICE

Invoices are generated 2nd day of every month paid until 22nd day in advance for the following month.

You can suspend Your service for 6 months maximum.

Of course, but please remember, that according to price list available on the website, the remaining fees in your package will be increased.

We value tidiness, that’s why we try to keep any drilling works at minimum. An exception here is the GPON connection. Here, we have to do some drilling.

If You are:

• A customer, who joined us in June this year or later – all You need to do is send an e-mail with information that You want to change to enjoy@moico.pl; the change of speed will happen automatically,
• A customer, , who joined us before June this year –  all You need to do is send an e-mail with information that You want to change to enjoy@moico.pl or call our CS, and You will receive an annex to Your contract. After signing and sending us its scan – the change of speed will happen automatically.

Remember that changing Your internet’s speed, You also change the cost of Your service from KISS to HUG. To use the speeding up option You also need to have have a device that operates the speed up 1000 Mb/s.

Yes, at MOICO You can have more than one IP address. Therefore, You can also have 2 routers connected independently! The cost of every additional IP is 15 zł/month.

There’s no possibility of setting up a parental blockade when buying a service. All blockades and filters need to be configurated independently.

If Your computer is connected to the router through a wire and the internet is connected through Ethernet, and the connection is constantly interrupted – unplug it and after a while connect Your router to the power source. Reboot Your computer, shutting down unnecessary apps.

If the problem didn’t disappear, verify Your router configuration and connect Your device (computer for example) directly to the internet, omitting connection through router and verify Your service actions.

Public IP addresses are assigned dynamically from DHCP server. Same address is always assigned to a given device. In very rare and particular cases a public IP address can be changed.

In most cases private IP addresses are assigned. However, if You need a public address – contact our CS.

Public IP address is included in the package cost and doesn’t generate any extra fees.

If You have Your own device (configurated router for example) maximum amount is defined by producer and it could be over a dozen wireless devices. Usually though there are maximum 4 (through wired connections). In case of a lack of router, the number of devices connected at the same time is limited to 1.

MOICO doesn’t block any ports. If You have a public IP address, You can redirect ports on Your access device and enjoy a remote access to Your internet assets.

To connect Your new device with MOICO network, a registration of Your new MAC device is necessary.

After connecting the new device You will be redirected to Customer’s Panel, where, by giving You contract number and password – You will register a new device. Remeber that previously registered device will be automatically deleted.

In cases of problems registering the device by Yourself contact our CS. Prepare MAC and address of Your new device. You can also hand the new IP address to the consultant.

First of all, time saving and convenience. Our internet, television and telephone are simply supposed to work and be the best service of this type in Poland.

It’s easy! You can do it via the “Services” subpage (add to basket option), in person at our office or by e-mail: enjoy@moico.pl. 

Choose a few services to create your package, and you will save every month. When you add one additional service to the Internet, you save PLN 10 per month. With two services, the discount is already PLN 25. It is best to see how it works in practice – go to the services section, add individual services to the basket and watch how the calculated discount grows.

Our services are provided using our own fiber optic network, thanks to which we can quickly connect new locations and share our Internet. If we are not in your building yet, fill out the Authorization and send to enjoy@moico.pl – we will take care of the bureaucracy. Thanks to the authorization, we will be able to agree on the connection conditions with the building manager and provide fiber optics.